manage to pay for deposit today

I tried to contact a few times to get an answer about the delivery, but was unsuccessful. Ordered a sofa two weeks ago

I’ve purchased a vanity unit from Heze. I’m very pleased with the quality and look of the product, it’s exactly what I wanted. The delivery took a bit longer than it was stated on the website, but the Customer Service Team and especially Kinga was trying to help and always responded to my questions promptly and with a friendly attitude. Overall I had a good experience with Heze and would recommend this store.

Best customer service I ever get. Much appreciated their involvement and support. Big thank you specially to Asia for her knowledge and kindness. Strongly recommend to everyone who’s looking for professional and quick service.

I don’t usually leave negative reviews, but this has been the worst experience I’ve had purchasing furniture. We ordered the table on 17th December with an advertised delivery time of 10 days. After being given multiple delivery dates, it finally arrived on 19th February, 64 days later than expected. Unfortunately, the issues didn’t stop there. When it came to assembling the table, none of my Allen keys fit, and no Allen key was provided with the product. This meant I couldn’t even assemble the table upon arrival. Overall, a very frustrating experience from start to finish.

I am extremely satisfied with my purchase of the Bavarian Oak doors from Heze. I especially appreciate the support provided by Ms.Joanna, who demonstrated great professionalism and expertise, and was helpful at every stage of the order and installation process. She patiently answered all of my questions, from choosing the door colour and handle to arranging the installation and ensuring fast delivery. It was truly a pleasure to work with Ms. Joanna. Thank you!

Dealing with the company was a pleasure. The team ensured I was well informed and looked after every step of the way. The doors were delivered on time with care.

10/10 Many Thanks.. Great price. Great delivery, even from Poland. No issues. Great service all round.

Amazing shop, got a huge selection of great looking, contemporary doors and prices are surprisingly low. I'm very happy with my purchase, received an amazing support during the process of buying and also after sale which is not very common. Thank you

Polecam w 100%.....zakupiłem drzwi od firmy heze...bardzo zadowolony....wielki ukłon dla Pani Asi zajmującej sie sprzedażą drzwi...super pomoc...objaśninie i szczegółowy kosztorys... (Translated by Google) I recommend it 100%... I bought doors from Heze... very satisfied... a big thank you to Mrs. Asia who sells the doors... great help... explanation and detailed cost estimate...

Excellent website, very easy purchasing process. The office have been very helpful and accommodating as I wanted a slight change from the website product but it was not an issue to sort out. Very impressed.

Delighted to have found Heze website as I wanted a white round extendable table. Ordering on Heze website was very simple, it showed my item was in stock with delivery in a few days unlike other websites where delivery could be anything up to 12 weeks and also by buying from Heze the price was much cheaper than other websites advertising the exact same item. Would thoroighly recommend Heze.

I have purchased Sofi Two Seater Sofa Bed with Storage. This sofa bed was definitely worth buying. The fabric is very soft and feels great quality. The storage underneath is extremely handy and spacious enough to fit two pillows and a slim blanket. Converting the sofa from seating to sleeping mode is easy and straightforward. The item arrived in one piece, was well packed, and delivered within just 4 days of purchase. I am very pleased when considering the delivery time, overall quality, and excellent value for money. If I had to mention one small downside, the sofa bed sits quite low when used as a bed, so anyone who has difficulty getting up from low beds may want to take this into consideration. That said, the sofa itself has a good seating height, and the cushions are well-stuffed, making the back very comfortable. I would happily recommend both the item and the company. Thank you very much.

Soon as I seen the coffee table I loved it its just different go lovely in my living room

Polecam 😊

I have received a very prompt response to the questions I had raised and found your staff to be very helpful. Thank you for your help so far David

Highly recommend. Top quality product. Great customer service

Excellent customer service. The team was incredibly helpful, patiently answering million questions. And always speaking with a smile in their voice. Spoke to Monica, Joanne and Kinga. Thank you ladies! The support made the whole experience enjoyable and stress-free. On the top of that, the product quality is outstanding! Will definitely buy again. Highly recommend!

Very efficient company and you are able to speak to real people regarding queries (rather than AI!). Our table was ordered and although the delivery time was specified as 25 days we received it much earlier. This small company cares about its customers and we would recommend them - with a special thanks to Kinga!

At last a phone number contact and a proper person to speak to who was very pleasant, knowledgeable and extremely helpful.